Length: 1 day
Description: Lost productivity, employee turnover, and damaged morale are only a few of the consequences of unresolved conflicts. Positive human relationsaffect the work environment and ultimately, the success of an organization. Winning at Human Relations shows readers how to build healthy, supportive relationships in the workplace while recognizing behaviors that may lead to self-sabotage. This book is newly revised by Barb Wingfield, co-author of the Crisp best-seller, Retaining Your Employees.
Table Of Contents:
Part 1: Understanding Human Relations Skills
Recognizing the Importance of Human Relations
Focusing on the Relationship, Not the Personality
Possessing a Positive Attitude
Leveling the Workload
Building Relationships with Co-Workers
Maintaining Relationships Through Communication
Practicing the Mutual Reward Theory
Controlling Reactions to Emotional Trigger Points
Avoiding Absenteeism and Tardiness
Staying Focused During Career Plateaus
Balancing Career and Personal Problems
Preventing Common Misunderstandings
Part 1 Summary
Part 2: Repairing Damaged Relationships
Being Willing to Repair a Relationship
Opening Up a Relationship for Discussion
Resolving Conflicts
Compromising to Ward Off Conflict
Rebuilding a Relationship with Your Supervisor
Dealing with Sharks
Part 2 Summary
Part 3: Protecting Yourself from Self-Sabotage
Understanding Self-Sabotage
Acknowledging the Impact on Self and Career
Guarding Against Escalating Conflict
Assessing Risk Level in a Relationship
Agreeing on Contributions to the Relationship
Knowing Your Vulnerability to Self-Sabotage
Looking at the Big Picture
Part 3 Summary
Part 4: Putting It All Together into a Winning Strategy
Ten Techniques for Winning at Human Relations
1. Create and Maintain a Variety of Relationships
2. See Relationships, Not Personalities
3. Practice the Mutual Reward Theory
4. Let Small Irritations Pass
5. Recognize Warning Signals
6. Choose Advisers Carefully
7. Distance Yourself from Unresolvable Conflict
8. Know When to Compromise
9. Have a ‘Plan B’ Ready
10. Protect Your Attitude