Length: 1 day

Table Of Contents:
Part 1: A Parable
Chapter One: Smoke/Claire Raines
Chapter Two: Mirrors/ Jim Hunt

Part 2: The Predicament
Chapter Three: What Xers and Boomers Say About Each Other
Warring Tribes

Part 3: The People
Chapter Four: Putting on the Ritz
Job Aide #1: Service Styles
Chapter Five: All For One
Job Aid #2: Cycle of a Team
Chapter Six: The Table Turned
Job Aid #3: How to Handle a Recurring Employee Issue
Chapter Seven: Banking On It
Job Aid #4: Life’s Three Boxes
Chapter Eight: Purple Prose
Job Aid #5: Editing Styles

Chapter 9: Passing the Torch
Job Aid #6: Discomfort Model

Part 4: A Parting Word
Chapter 10: Taking Off/Jim Hunt