Length: 1 day

Description: There is a definite role for humor in the workplace. Learn how to problem-solve, defuse resistance to change, disarm anger, and improve and increase memory through the effective use of humor on the job. This book provides material to improve the quality of work and life by using humor appropriately.

Table Of Contents:
Preface
To the Reader
Part 1: Taking Your Job Seriously and Yourself Lightly
Part 2: Self-Confidence and the Ability to Laugh at Oneself
Part 3: The Communication Edge
Part 4: Disarming Anger with Humor
Part 5: Making Humor Work During Change
Part 6: Bridge Building
Part 7: Using the Funny Side to Improve Sales
Part 8: The Humor Factor and Creativity
Part 9: Laughter May Be the Best Medicine
Part 10: Review of Humor Keepers
Part 11: Appendix References