Length: 1 day

Description: People crave feedback. Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations. FEEDBACK SKILLS FOR LEADERS shows new and even experienced managers the benefits of developing this critical skill, both in giving and receiving feedback. Readers will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages. This edition includes new information on how gender and generational differences can impact employees’ expectations and how well feedback is received.

Table Of Contents:
Part 1: Understanding Resistance to Criticism
What Is Critical Feedback?
The Impact of Gender on Feedback
Gender Communication and Leadership Effectiveness
Generational Differences in Feedback
Influence of Parental Messages
Critical Feedback Messages to Watch Out For
Counteracting Self-Criticism and Past Messages
Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback
How We Perceive Critical Feedback
Types of Critical Feedback
Three Stages of Response
Assertive Techniques to Deal with Criticism
Technique 1: Fogging
Technique 2: Admitting the Truth
Technique 3: Requesting Specific Feedback
Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback
Barriers to Giving Constructive Feedback
Overcoming Obstacles
Benefits of Voicing Feedback Regularly
Understanding Constructive Feedback
Step 1: Set Realistic Goals and Expectations
Step 2: Research the Facts
Step 3: Choose Your Timing
Step 4: Be Specific, Using the DASR Script
Providing Feedback with “I” Statements
Step 5: Monitor and Follow Through
The Impact of Technology on Feedback
Critiquing Your Manager or Colleague
Using the DASS Script
Providing Unsolicited Feedback
Turning Complaints into Proposals

Part 4: Giving Positive Feedback
The Powerful Impact of Praise
Rethinking Barriers to Praising Others
Guidelines for Giving Positive Feedback
Public vs. Private Praise
Praising Upward

Part 5: Handling Recurring Problems
Five Steps in Discussing Recurring Problems
The Importance of Follow-Up