Length: 1 day

Description: Even as technology has allowed us to connect with an ever-expanding global network through the click of a mouse, face-to-face communication is still as important as ever. Improving one’s in-person communication may seem nonessential and downright quaint in this computerized age, yet many workplace situations, often those involving conflict, feelings, or other sensitive issues, still demand human contact. FACE-TO-FACE COMMUNICATION explores why personal contact remains the most powerful type of human interaction and what readers can do to improve their skills to become excellent communicators.

Table Of Contents:
Part 1: Face the Facts
Recognize Face-to-Face Impact
Appreciate the Advantages
Understand the Behaviors
Conquer Your Fears
Factor in Personality Preferences
Review

Part 2: Practice Your Nonverbals
Value the Unspoken
Be Aware of Your Body
Check Your Physical Appearance
Take Advantage of Your Voice
Watch the Clock
Consider Spatial Arrangements
Review

Part 3: Choose Your Words Carefully
Realize Your Words Have Impact
Create a Positive Impression
Phrase Your Words for a Business Context
Update Your Language
Review

Part 4: Listen Closely
Enhance Your Listening Ability
Give Nonverbal Feedback
Delay Your Response
Paraphrase and Clarify
Affirm the Speaker’s Feelings
Suggest Options
Review

Part 5: Communicate Across the Miles
Adapt Face-to-Face Strengths to Other Communication
Respect Cross-Cultural Preferences
Gesture with Care
Learn Language Differences
Avoid Idiomatic Speech
Review