Length: 1 day

Description:
How you look. How you act. How you present yourself. That’s how you connect with the people at work who count on you for guidance. The truth is: the art of building relationships and communicating effectively isn’t taught in the classroom. But it’s all right here. Learn how to use words, gestures and even humor to communicate better as a leader.

Table Of Contents:
Part 1: Keys to Effective Interpersonal Communication
Believability
Behavioral Skills
Part Summary

Part 2: Developing Connection
Eye Contact Saved His Life
Developing Connection
Eye Communication
Eye Communication Patterns in Business
Part Summary

Part 3: Developing Energy
Developing Energy
Posture and Movement
Gestures and Facial Expressions
Voice and Vocal Variety
Part Summary

Part 4: Developing Credibility
Developing Credibility
Dress and Appearance
Language, Nonwords, and Pauses
Part Summary

Part 5: Developing Interaction
Developing Interaction
Listener Involvement
Humor
The Natural Self
Part Summary