Length: 1 day

Description: This book will teach you the techniques to manage employees for maximum results–either individually or as a team. Employees who feel a sense of “ownership” in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

Table Of Contents:
Part 1: The Case for Accountability
Getting Work Done Through Others
Gathering Feedback

Part 2: The Manager/Employee Relationship
Establishing Positive Expectations
Creating Rapport
Using the Pacing Technique
Improving Listening Skills
Common Responses and Their Risks
Defusing Emotion Through Active Listening
Lessening Employee Dependency
Developing Relationship Contracts

Part 3: Leadership & Management Skills
Defining Leadership
Setting Goals to Communicate Your Vision
Involving Employees to Create Buy-In
Determining the Action Steps
Empowering Employees Through Delegating
Recovering and Learning from Mistakes

Part 4: Communication Tools That Build Accountability
Matching Personality Type
Communicating Win-Win Messages
Giving Strokes to Get Results
Confronting Unacceptable Behavior
Performing a Relationship Audit

Part 5: Follow-Up Ideas for Skill Development
Maintain Your Momentum
Establish an Action Plan
Reward Yourself
Continue to Work at It

Appendix
Author’s Notes on the Case Studies
Author’s Suggested Responses to Exercises
Recommended Reading