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2273 Managing and Maintaining a Windows Server 2003 Environment
5 Days
Exam: 70-290
Course Content
Lesson 1: Managing Physical and Logical Disks
A. Understanding Disk Terminology and Concepts
Physical vs. Logical
Basic vs. Dynamic
Partitions vs. Volumes
Partition Types and Logical Types
Volume Types
B. Using Disk Management Tools
Using the Disk Management MMC
Using the Command-Line Utilities
C. Understanding and Managing Physical & Logical Disks
Manage Basic Disks
Managing Dynamic Disks
D. Optimize Server Disk Performance
Defragmenting Volumes and Partitions
Configuring and Monitoring Disk Quotas
Implementing Raid Solutions
E. Understanding and Using Remote Storage
Understanding Remote Storage Concepts
Setting Up Remote Storage
F. Troubleshooting Disk Volumes
Troubleshooting Basic Disks
Troubleshooting Dynamic Volumes
Troubleshooting Fragmentation Problems
Troubleshooting Disk Quotas
Troubleshooting Remote Storage
Troubleshooting RAID
Lesson 2: Configuring, Monitoring, and Troubleshooting Server Hardware
A. Understanding Server Hardware Vulnerabilities
Understanding How Server 2003 Hardware Interacts with the hardware
B. Installing and Configuring Server Hardware Devices
Configuring Driver Signing Options
Using the New Hardware Wizard
C. Using Device Manager to Configure and Manage Devices
Device Installation and Configuration Best Practices
D. Monitoring Server Hardware
Using Device Manager
Using Event Viewer
Using Control Panel Applets
Using Command Line Utilities
Using Performance Console
Hardware Monitoring Best Practices
E. Troubleshooting Hardware Devices
Diagnosing and Resolving Issues
Related to Hardware Settings
Hardware Troubleshooting Best Practices
Lesson 3: Managing User, Group, and Computer Accounts
A. Understanding Security Objects
Understanding the Role of User Accounts
Understanding the Role of Group Accounts
Understanding the Role of Computer Accounts
Understanding the Role of Active Directory
B. Using Management Tools
Using the Active Directory
Using Command Line Utilities
C. Creating and Managing User Accounts
Using the ADUC MMC Snap-In to Create and Manage Users
Using the Command Line to Create and Manage Users
Automating User and Group Account Creation
Importing User Accounts
Troubleshooting User Accounts
D. Creating and Managing Group Accounts
Understanding Group Types and Scopes
Using the ADUC MMC
Using the Command Line to Create and Manage Groups
Group Management Tasks
Group Membership Management Best Practices
E. Creating and Managing Computer Accounts
Using the ADUC MMC Snap-In to Create and Manage Accounts
Using the Command Line to Create and Manage Accounts
Creating and Managing Domain Controllers
Troubleshooting Computer Accounts
Lesson 4: Managing Access to Resources
A. Understanding Access Control
Defining Access Control
B. Understanding and Using Access Permissions
Setting File-Level Permissions (NTFS Security)
Setting Shared-Folder Permissions
Shared Folders in Active Directory
Understanding How Permissions Are Inherited
C. Setting User Rights and Privileges
Understanding the Role of User Rights
D. Troubleshooting Access Problems
Identifying Common Access Problems
Basic Troubleshooting Guidelines
E. Using New Command Line Utilities
Using where.exe
Using takeown.exe
F. Using EFS Encryption
Understanding Disk Encryption
Understanding How EFS Works “Under the Hood”
Encrypting Files and Folders Using the Graphical Interface
Using the cipher.exe
Applying EFS Best Practices
G. Implementing a Public Key Infrastructure
Understanding the Function of a PKI
Installing and Using the Windows 2003 Certificate Services
Creating the Certificate Authority Hierarchy
Applying PKI Best Practices
Lesson 5: Managing and Troubleshooting Terminal Services
A. Understanding Windows Terminal Services
Terminology and Concepts
Components
B. Manage a Server By Using Terminal Services Remote Administration Mode
Using Remote Desktop for Administration
Using Remote Assistance
Downloading, Installing, and Configuring the Messenger Tool
C. Installing and Configuring the Terminal Server Role
Installing the Terminal Server Role
Using Terminal Services Client Tools
Installing and Using the RDC Utility
Installing and Using the Remote Desktops MMC Snap-In
Installing and Using the Remote Desktop Web Connection Utility
D. Using Terminal Services Administrative Tools
Using the Terminal Services Manager
Using the Terminal Services Configuration Tool
User Account Extensions
Using Group Policies to Control Terminal Services Users
Using the Terminal Services Command Line Tools
E. Troubleshooting Terminal Services
Not Automatically Logged On
“This Initial Program Cannot Be Started”
Clipboard Problems
License Problems
Lesson 6: Using Server Management Tools
A. Recognizing Types of Management Tools
Administrative Tools Menu
Custom MMC Snap-Ins
Command Line Utilities
Wizards
Windows Resource Kit
The Run as Command
B. Managing Your Server Remotely
Remote Assistance
Using Web Interface for Remote Administration
Remote Desktop for Administration
Administration Tools Pack (adminpak.msi)
Windows Management Instrumentation
Using Computer Management
Which Tool to Use?
C. Using Emergency Management Services
D. Managing Printers and Print Queues
Using the Graphical Interface
Using the New Command Line Tools
The Print Spooler Service
The Internet Printing Protocol
E. Managing and Troubleshooting Services
Service Configuration
Using the Graphical Interface
Using New Command Line Utilities
F. Using Wizards to Configure and Manage Your Server
File and Print Server Role, Remote Access, DNS, DHCP…
Lesson 7: Managing Web Servers with IIS 6.0
A. Installing and Configuring IIS 6.0
Pre-Installing Checklist
Installation Methods
Installation Best Practices
B. What’s New in IIS 6.0?
New Security Features
New Reliability Features
C. Managing IIS 6.0
Performing Common Management Tasks
Managing IIS Security
D. Troubleshooting IIS 6.0
Troubleshooting Content Errors
Troubleshooting Connection Errors
Troubleshooting Other Errors
E. Using New IIS Command Line Utilities
Iisweb.vbs
Iisvdir.vbs
Iisftp.vbs
Iisftpdr.vbs
Iisback.vbs
Iiscnfg.vbs
Lesson 8: Monitoring Performance and Security
A. Monitoring Performance
Using Task Manager to Monitor Performance
Using the Performance Utility to Monitor Performance
Using Command Line Tools
B. Optimizing Servers for Application Performance
Monitoring Memory Objects
Monitoring Network Objects
Monitoring Process Objects
Monitoring Disk Objects
C. Auditing Security Events
Defining and Modifying Auditing Policies for Event Categories
Enabling Auditing of Object Access
Viewing the Security Log
D. Using Event Viewer
Event Types
Understanding Event Logs
Managing Event Logs
Troubleshooting Event Logs
E. Using Command Line Tools
Eventcreate.exe
Eventquery.vbs
Eventtriggers.exe
Tracert.exe
F. Using the Shutdown Event Tracker
Shutdown Events Overview
Configuring the Shutdown Event Tracker
Working with the Shutdown Event Tracker
Using the Registry to Manage Shutdown Event Tracker
Defining Custom Shutdown Reasons
Lesson 9: Planning and Implementing Disaster Recovery
A. Defining and Understanding Disaster Recovery
Understanding the Components of Disaster Recovery
Developing the Disaster Recovery Plan
B. Creating a Backup Plan
Backup Concepts
Backup Media
Backing Up Data Files with the Backup Utility
Backing Up System State Data
Configuring Security for Backup Operations
Restoring Backed-Up Data
Scheduling Backup Jobs
C. Using the ntbackup Command Line Utility
D. Creating a System Recovery Plan
Backing Up System State Data
Creating an Automated System Recovery Set
Installing and Using the Recovery Console
Using Windows Startup Options
E. Working with Volume Shadow Copies
Making Shadow Copies of Shared Folders
Deploying the Client Software for Shadow Copies
Restoring from Server Hardware Failure
Shadow Copies Best Practices
F. Recovering from Server Hardware Failure
The Role of the Fault-Tolerant Disks
The Role of Server Clustering
TC2400 - Implementing and Managing Microsoft Exchange Server 2003
5 days
This five-day, instructor-led course provides students with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003.
This course is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical locations, mixed-client connection protocols, and wireless and Internet messaging connectivity.
After completing this course, students will be able to:
§ Perform a clean installation of Exchange Server 2003 and verify that the installation was successful.
§ Describe the process for upgrading to Exchange Server 2003 from Exchange 2000.
§ Configure and manage Exchange Server 2003.
§ Manage interoperability between Exchange Server 2003 and Exchange 2000.
§ Secure Exchange Server 2003.
§ Manage recipients.
§ Manage public folders.
§ Manage address lists.
§ Implement and manage client access with Internet protocols.
§ Manage client configuration and connectivity.
§ Manage routing.
§ Manage mobile devices with Exchange Server 2003.
§ Manage data storage and hardware resources.
§ Plan for disaster and disaster recovery.
§ Back up and restore Exchange.
§ Perform preventive maintenance.
Before attending this course, students must have:
§ Working knowledge of Microsoft Windows Server™ 2003.
§ Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
§ Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP).
In addition, it is recommended, but not required, that students have completed:
§ Course 2273: Managing & Maintaining a Microsoft Windows Server 2003 Environment, or equivalent knowledge
§ Course 2276: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts, or equivalent knowledge
Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.
This course will help students prepare for the following Microsoft Certified Professional exam:
§ Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003
The student kit includes a comprehensive workbook and other necessary materials for this class.
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Course OutlineModule 1: Installing and Upgrading to Exchange Server 2003A requirement of a messaging administrator may be to install Exchange Server 2003 on newly acquired hardware. Because of this requirement, it is necessary for the administrator to know how to perform a clean installation of Exchange Server 2003. The administrator also needs to know how to install and use the tools that are needed to manage Exchange Server 2003. Because of the complexity involved in upgrading to Exchange Server 2003 from previous versions of Exchange, the administrator may not be required to perform any upgrade tasks; however, it is still beneficial for the administrator to understand the overall upgrade process. Installing Exchange Server 2003 and the accompanying administrative tools comprise only the first step in getting a production server functioning correctly. The final two tasks to get a production server to function correctly are covered in Modules 2 and 3.
After completing this module, students will be able to: § Install Exchange Server 2003. § Install Exchange Server 2003 in a clustered environment. § Install and use Exchange management tools. § Upgrade to Exchange Server 2003 from Exchange 2000. Module 2: Configuring and Managing Exchange Server 2003After administrators install Exchange Server 2003, they must configure the server to run in their messaging environment. Configuration tasks include setting up Exchange policies to simplify administration, and configuring Exchange Server so that the administrator can proactively manage server performance. If administrators use both Exchange Server 2003 and Exchange 2000 Server in their messaging environment, they must also effectively manage this mixed environment. This module describes how to configure and manage a newly-installed server running Exchange Server 2003 by using the tools that are in Exchange Server 2003 and in the Windows Server 2003 family.
After completing this module, students will be able to: § Create and apply Exchange policies to simplify administration. § Configure Exchange Server 2003 to proactively manage server performance. § Add, remove, and update Exchange servers. § Manage Exchange Server 2003 in a mixed environment. Module 3: Securing Exchange Server 2003After installing and configuring Exchange Server 2003, the administrator will need to secure the Exchange Server. Securing the Exchange Server is the final step of the three-step process of installing a new Exchange server in the actual environment. (Modules 1 and 2 constitute the first two steps in this overall process.) Securing Exchange Server 2003 involves implementing antivirus strategies, implementing digital signatures and encryption features, and configuring firewalls, as well as setting administrative permissions.
After completing this module, students will be able to: § Prepare Exchange Servers to combat viruses. § Secure mailboxes. § Implement digital signature and encryption features. § Configure firewalls. § Configure administrative permissions. § Allow only required services to run on Exchange Server 2003. Module 4: Managing RecipientsExchange Server 2003 recipients include Exchange users, contacts, and groups. Because Exchange Server 2003 maintains its directory information in the Microsoft Active Directory® directory service, an administrator manages Exchange recipients by using Active Directory Users and Computers. Additionally, an administrator can use scripting utilities to make bulk changes to the Exchange recipient information that is stored in Active Directory.
After completing this module, students will be able to: § Describe Exchange recipients and explain the messaging capability of the different Active Directory groups. § Create, delete, and modify users and contacts. § Manage mailboxes. § Manage mail-enabled groups. Module 5: Managing Public FoldersPublic folders are an integral part of the Exchange Server 2003 messaging system. Public folders enable users in an Exchange organization to share information by using a variety of file formats. Managing public folders involves managing public folder data, as well as network access to public folders. An Exchange administrator’s primary tool for managing public folders is Exchange System Manager.
After completing this module, students will be able to: § Manage public folder data. § Manage network access to public folders. § Create and publish a Microsoft Office Outlook® 11 form. Module 6: Managing Address ListsUsers who use Exchange Server as their e-mail server typically search for other e-mail users in their company by using the global address list (GAL), which includes all the e-mail messaging recipients, including contacts with external addresses and distribution groups, in the Exchange organization. Administrators use Exchange System Manager in Exchange Server 2003 to simplify management of address lists. Administrators also use Exchange System Manager to create custom address lists that meet users’ specific needs and that help them find e-mail addresses faster.
After completing this module, students will be able to: § Explain when to use different types of address lists. § Manage and customize address lists. Module 7: Implementing and Managing Client Access with Internet ProtocolsOutlook Web Access enables users to gain access to their mailboxes by using an Internet browser. Outlook Web Access also allows users access to data that is in public folders, network shared folders, and on company intranets.
After completing this module, students will be able to: § Implement front-end and back-end servers. § Implement and manage Outlook Web Access. Module 8: Managing Client Configuration and ConnectivityFrequently, users ask messaging administrators to assist them with configuring their e-mail software or setting up specific collaborative features. This module introduces client configuration and connectivity concepts and demonstrates the common tasks that are associated with configuring and customizing Outlook 2003, including performing calendaring tasks in Outlook 2003, and installing and configuring Microsoft Outlook Express.
After completing this module, students will be able to: § Configure and customize Outlook 2003. § Perform common calendaring tasks in Outlook 2003. § Install and configure Outlook Express. Module 9: Managing RoutingMessaging administrators assemble servers running Exchange Server 2003 into routing groups to control message traffic and to help Exchange route messages more efficiently. Configuring routing groups and managing their connectivity to the Internet are important parts of an administrator’s day-to-day job.
After completing this module, students will be able to: § Explain how message routing |
