• Your number 1 customer is the one you work beside all day as they are the ones that project you and your organization to others!
• Selling to a new customer costs 10 times as much as selling to an existing customer.
• For customers who switch to the competition, 7 out of 10 do so because of poor service.
• When unhappy, 96% of customers will go to your competition and will tell an average of 9 people.
• Only 4% of unhappy customers will complain and give you the chance to keep them.
• Resolving a customer concern creates more loyal customers than there would be if customers had no issues.

Come learn the 5 phases of WOWing your customers!  The only difference between you and your competition is the customer service experience and it must be consistent across the board.

Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form a lasting impression!