PST Computer Training, Inc. - Your TOTAL Training Solution

Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful Strategies and Tips

Time Management

Are you haunted by the feeling that your days are going faster and faster? Is your life an endless procession of Monday, Friday, Monday, Friday, and where did the weekend go, anyway? Time, our most valuable and transient resource, is either used or lost. Maybe it's time you took control of the situation. We’ll give you tips, suggestions and tools to accomplish effective time management.

This course is designed to target those skills most critical for Achieving Customer Service Excellence, including prioritizing, relationship building, listening, asking effective questions, and measuring your own performance.

Students in this course will build or enhance their skills, contributing not only to the quality of service, but also to their organization’s overall success.

Customer Service Representative is one of the fastest growing careers in all types of organizations. Providing the level of service today’s customer expects requires a high level of skill. This course is designed to target those skills most critical for Achieving Customer Service Excellence, including prioritizing, relationship building, listening, asking effective questions, and measuring your own performance.

Participants in this course will build or enhance their skills, contributing not only to the quality of service, but to their organization’s overall success.

How we respond to our customers and coworkers has an impact on everyone. This workshop discusses “to do” and “no-no’s” on how to respond verbally in various situation.

In Writing for Business, you’ll learn how to organize your thoughts, write a complete first draft, and make your everyday e-mails, memos, and reports useful, logical, and compelling.

Running effective meetings is one thing every good manager must be able to do. It’s not easy! How often should meetings be held? How can a manager ensure that people show up on time? Communicate with each other? Get things done after the meeting? In this course, you will learn how to establish goals for your meetings, set realistic agendas, work with others on meeting etiquette, and create plans to turn decisions into actions.

Making presentations is a part of many managers' jobs. This course provides you with useful information on how to make those presentations a success: how to prepare, practice, and present information to achieve the results you want.

Presenting information to a group can be an exciting opportunity to share ideas and information that is important to you. However, it can also be a significant source of stress if you lack confidence in your ability to plan what to say and how to say it. Many people dread speaking in public, or avoid it altogether, because they are afraid they will say or do something wrong and look silly to people they want to impress. However, there is no need to let anxiety keep you from being willing and able to share ideas with a group. When you gain an understanding of how to prepare a presentation, you can feel comfortable speaking in public and give presentations with confidence.

Managers and supervisors have the opportunity to provide leadership in their organizations: inspiring people to new levels of performance, modeling the culture, and carrying out strategy. In this capacity, they are often faced with difficult, even sensitive situations. To handle difficult issues effectively, they require an understanding of legal and policy guidelines, and they need skills in handling complaints, resolving conflicts, using disciplinary measures, and terminating employment.

The most important decisions managers make are hiring decisions. Without the right people, a division or company cannot succeed. But how do you find the right people? How do you write a job description, and how flexible should it be? How can you apply consistent guidelines in interviewing situations so that you are able to make good choices between applicants? What factors are the best predictors of performance? This course will provide you with answers to these significant questions, and help you start improving your hiring skills right away.

Leadership Skills

In this course you will explore the fundamental skills for leading a group, defining the task, establishing a vision, gaining commitment, and building relationships. You will examine how and when to use various leadership styles and techniques to help leaders direct the efforts of others. The course includes strategies and tips to teach you how to foster innovation, provide appropriate direction, and develop and maintain positive relationships.

There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions.

Performance appraisals are important milestones in the development of a manager’s staff. They provide an opportunity to review past goals, establish future goals, identify development opportunities, and pinpoint areas for improvement. In this topic, you’ll learn to prepare yourself and your people for the appraisal process, so that you approach it with consistent expectations. You’ll learn how to give positive and negative feedback, how to track goals and progress, and how to help people develop their own career goals.

In this course, you will learn how to manage difficult interactions more effectively, keep key employees on board, and help people who may not like each other to work together productively.

Performance goals establish what your employees need to accomplish, while expectations define how to accomplish them.

Keeping your best employees can give your firm and essential competitive edge. But the retention-improvement process requires more strategy and discipline than you might think. In this course you will explore the strategies that can help all managers attract and keep top performers.

Only a highly motivated workforce will turn out stellar performance. But everyone's motivations are different. What works for one employee may not work for another. And every individual has unique priorities and needs. What can a leader do? It's not as hard as you think.

This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action.

This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the project’s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment.

Stress in the workplace can't ever be completely eliminated--nor should it be!--but it can be managed so that you can function in a healthy and effective way. In this course you will explore practical, hands-on suggestions for managing workplace stress--from short-term "quick fixes" to long-term methods for changing the situation and/or changing your response to the situation.

After completing this course you will be able to communicate ideas and solutions for both yours and the customers benefit, guide your clients to the best decisions while allowing them to believe your ideas are theirs, improve the size of your client base, and improve your telephone sales and etiquette.

Bienvenidos a Charleston! Welcome to Charleston! We are steadily becoming a new home for a variety of international cultures, particularly Spanish speakers. This course explores how to meet, greet, manage, and work with newcomers for Latin countries. We'll explore some cultural differences that are important for successful working relationships (such as different perceptions about time). Ideal for health care professionals, law firms, government agencies, construction companies, educators, manufacturers, and others. Can be tailored to include working with people from Europe, Asia, and the Middle East.

Finance Essentials will provide an overview of the basics of finance in business. It will cover financial roles and responsibilities in business organizations, discuss the purpose of financial reports and documents as well as how to read them, and examine money in business and the role of the federal government in regulating financial concerns. Finally, this course will cover financial management and financial ethics.

This course provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle. It provides guidelines and best practices for preparing to sell, finding and qualifying prospects, making sales presentations, negotiating the close, and following up after the sale. By applying the tools and techniques presented in this course, sales professionals will benefit by increasing their sales efficiency and effectiveness.

50 One-Minute Tips for Recruiting Employees	50 One-Minute Tips for Retaining Employees	50 One-Minute Tips for Trainers	50 One-Minute Tips to Better Communication	Accountability
Achieving Job Satisfaction	Achieving Life Balance	Achieving Results	Adapting to Change	Administrative Assistant, The
Attacking Absenteeism	Attitude	Balancing Home and Career	Basics of Budgeting	Basics of Manufacturing
Be Your Own Coach	Behavior-Based Interviewing	Better Business Writing	Beyond Customer Service	Building and Closing the Sale
Building Trust	Business Etiquette & Professionalism	Business of Listening, The	Call Center Success	Calming Upset Customers
Change Management	Coaching and Counseling	Coaching for Development	Coaching Skills for Leaders	Communicating with Employees
Communication Skills for Leaders	Concentration!	Conducting a Needs Analysis	Conflict Management	Continuously Improving Self, The
Creating a Learning Organization	Creative Collaboration	Creative Decision Making	Critical Thinking	Customer Satisfaction
Customer Service in the Information Age	Delegation Skills for Leaders	Delivering Effective Training Sessions	Developing Positive Assertiveness	Developing Self-Esteem
Direct Marketing Techniques	Dynamics of Diversity	E-Mail Management	Emotional Intelligence Works	Employee Suggestion Systems
Empowerment	Ethics in Business	Excellence in Supervision	Face-to-Face Communication	Facilitation Skills for Team Leaders
Feedback Skills for Leaders	Finding Your Purpose	Goals and Goal Setting	Graphics for Presenters	Guide to Affirmative Action
Handling the Difficult Employee	Health Strategies for Working Women	High Performance Hiring	Improving Peer Relationships	Improving Your Company Image
Increasing Employee Productivity	Influencing Others	Leadership Skills for Women	Leading Honorably	Learning to Lead
Making Live Training Lively	Making the Most of Being Mentored	Making Your Message Memorable	Managing Anger	Managing Negative People
Managing Personal Change	Managing Quality Customer Service	Managing Upward	Measuring Customer Satisfaction	Meeting Skills for Leaders
Memory Skills in Business	Mentoring	Motivating at Work	Negotiation Basics	New Employee Orientation
New Product Introduction	New Supervisor, The	Office Management	Office Politics	On-the-Job Training
Open-Book Management	Organizational Vision, Values, and Mission	Organizing Your Work Space	Overcoming Anxiety	Personal Performance Contracts
Plan Your Work/Work Your Plan	Preparing for the Behavior-Based Interview	Preparing for Your Interview	Presentation Skills	Preventing Job Burnout
Problem Solving for Teams	Process Improvement	Professionalism in the Office	Putting Diversity to Work	Rapid Team Deployment
Rate Your Skills as a Manager	Recruiting for High Performance	Retaining Your Employees	Rightful Termination	Risk Management
Risk Taking	Sales Training Basics	Self-Empowerment	Self-Managing Teams	Sexual Harassment in the Workplace
Starting Your New Business	Stop Procrastinating: Get to Work!	Strategic Resumes	Stress Management	Stress That Motivates
Successful Self-Management	Successful Strategic Planning	Supervising for Success	Supervising Part-Time Employees	Surviving Information Overload
Team Building	Telemarketing Tips from A to Z	Telephone and Time Management, The	Telephone Courtesy & Customer Service	Telephone Skills from A to Z
Thinking On Your Feet	Time Management	TQM: 50 Ways to Make It Work for You	Training Managers to Train	Twelve Steps to Self-Improvement
Understanding Organizational Change	Working Together	Xers and the Boomers, The

Call PST today (529-0098) to schedule a seminar for your organization today! or visit our public seminar schedule under Training Courses and Business Skills.